Frequently Asked Questions

​Q: How long does shipping take?

A: Orders are processed within 1–3 business days. Estimated delivery times are:

​USA: 7 – 12 business days

​UK, Canada & Australia: 7 – 14 business days

​Rest of the World: 10 – 18 business days

​Q: Is shipping free?

A: Yes! We offer Free Tracked Worldwide Shipping on all orders.

​Q: How can I track my order?

A: Once your order is shipped, you will receive an email with a unique tracking number. You can use it on our Track Your Order page to follow your delivery.

​Q: What if I receive a damaged product or want to return an item?

A: We offer a 30-Day Hassle-Free Return Policy. If there is any issue with your product, please email us at hello@calmpawsy.com with a photo or video, and our team will resolve it immediately.

​Q: Can I change or cancel my order?

A: If you need to make changes to your order or delivery address, please email us as soon as possible at hello@calmpawsy.com before the order is processed.